Patient Operations Sr. Manager (Contract)

Lead patient cell journey coordination across multiple clinical sites, ensuring timely and efficient communication with internal teams and external partners. Act as the voice of the clinical sites within the company, cultivating strong, trust-based relationships to support a positive site and patient experience. Serve as the single point of contact for clinical sites, managing all inquiries and escalations related to the patient cell journey. Oversee a customer support function that ensures sites are well-supported before, during, and after key patient cell journey milestones. Partner cross-functionally with Clinical Ops, Medical, Supply Chain, Tech Ops, and Quality to manage escalations and enable fast issue resolution. Collaborate on developing and maintaining standardized processes, tools, and communication templates to support the coordination of the patient cell journey. Contribute to inspection readiness and GCP-compliant documentation practices in partnership with QA and Clinical Operations. Track and report operational KPIs related to patient coordination, issue resolution, and customer satisfaction. Support scaling efforts as the company grows to serve additional sites, indications, and geographies. Contribute to continuous improvement initiatives that enhance site experience, internal efficiency, and overall execution.