Trainer, Account Management

The Account Management Trainer will create and execute an engaging curriculum for onboarding Navitus Account Management professionals and continuous learning for current associates at all levels. This includes utilizing a variety of instructional methods, including simulations, team exercises, workshops, guided discussions, technical manuals, handouts, visual aids, and videos. The trainer will also lead process documentation for the Customer Success organization including creation, maintenance, storage and organization of all work instructions and related items. Additionally, they will provide one-on-one performance coaching and milestone reporting to support, mentor, and monitor the progress of new Account Management team members.