Customer Care Representative

The Customer Care Representative reports to the Manager, Customer Contact Centre. This role involves interacting with customers, understanding their needs, troubleshooting issues, answering product and banking inquiries, resolving issues, and performing proactive account maintenance while delivering a seamless customer experience across all channels of communication. As an integral member of the Digital Banking team, the individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams. The role includes delivering exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings, fielding large volumes of inbound calls and chats and ensuring best-in-class service standards, owning the digital-onboarding experience and helping customers onboard successfully. The role also resolves issues in a timely manner and ensuring adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics