Service Delivery Coordinator

The Service Delivery Coordinator is responsible for maintaining a bird’s eye view of all Service Delivery ticket traffic. This role allows the team to focus on delivering technical services to the clients without worrying about new ticket management. This person is responsible for highlighting client issues that appear to be heading out of standard control. This role focuses on maintaining an overall harmony of the team productivity with the direct support of the SDM (Service Delivery Manager) and Service Delivery POD Supervisors. This is a remote position for candidates located in the United States. The hours for this position are 7am-4pm EST, Monday - Friday.