New Product Operations Manager, Telecoms

We’re creating a small team to plan, and build out Operations for new mobile telephony services we’d like to launch. We’re looking to hire someone with deep industry expertise who can help us build market leading customer operations for telecoms. Product Ops at Monzo sits at the intersection of product, tech and operations. Product Ops managers are responsible for ensuring that the products we build can be serviced sustainably and to the high quality that Monzo customers expect. Your day to day will include operational expertise, relationship management, compliance and regulatory insight. You will also champion best practices within the team for all internal operations, both supplier-facing and customer-facing. You will share customer feedback, pain points and ideas with the Product Team, and help them shape our product and what we build next.