Job Description
As a member of the Technical Support Team at Ping Identity, you will help our customers troubleshoot PingAM, PingDS PingIDM, PingGateway, and any supported integration kits. The Global Support Organization is the foremost interface between Ping and our valued customers and partners. Members of the support team are specialists in their field and responsible for providing an exceptional level of support.
You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions and speaking with customers via phone will happen regularly. Investigate and reproduce issues in your own lab environment. Manage customer expectations and ensure SLAs are being met. Communicate frequently follow up with the customer by phone, email, and internet meeting systems. Contribute to our knowledge base. Understand our business processes. Sharing knowledge, onboarding, and supporting other Engineers. There is an element of on-call, on rotation across the global team.
About Ping Identity
Ping Identity's cloud identity platform enables secure and seamless digital experiences for users worldwide, protecting both digital and individual identities.