Customer Care Representative I

The Customer Care Representative I is a compassionate solution finder with excellent listening skills. The CCR I will support the customer care department by delivering an elevated customer service experience while providing problem-solving skills to resolve customers’ concerns. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customer’s needs. The primary functions of this role, include but are not limited to listening carefully to each customer with courtesy and patience, troubleshooting and utilizing resources to come up with personalized solutions, and building customer relationships by earning their loyalty and trust. Deckers Brands also offers opportunities and support for personal and professional development.