Forward Deployed Engineering Manager

Leadership:

• Set technical quality standards for production workflows and customer delivery.
• Hire, onboard, and coach Forward Deployed Engineers.
• Manage team capacity and stay hands-on with customer engagements.

Customer Delivery:

• Lead engagement intake and prioritization with Customer Success, Sales, and Partnerships.
• Scope engagements ensuring clear success criteria and timelines.
• Drive measurable outcomes through production-ready workflows and seamless handovers.

Scalability:

• Champion customer-first approach, enabling customers to build alongside FDEs.
• Create reusable technical assets like templates and workshops.
• Capture learnings to improve delivery quality globally.

Collaboration:

• Work with partner managers to ensure high technical standards.
• Support partner certification and quality reviews.
• Translate customer feedback into product improvements.