Outreach Specialist

The Outreach Specialist will work to convert eligible families into active Nest Health members by effectively communicating Nest's value, handling questions and objections, and scheduling initial visits. This role directly drives enrollment growth and ensures each market meets or exceeds new patient targets. As an Outreach Specialist, you will be responsible to engage eligible families through phone, text, email, to enroll them as their family's primary care provider. This individual will follow structured conversation guides, utilize empathy, active listening, and sales tactics to overcome objections, and enroll families by scheduling their first appointment. The Outreach Specialist is responsible for delivering daily, weekly, and monthly conversation metrics.

This individual will connect with patients and families with an empathy-led, humanistic approach. This person will conduct high-volume outbound outreach (calls, texts, emails) to eligible families to schedule and confirm initial visits, and deliver clear and compelling messaging about Nest Health's care model.