Project Manager - Operations

Our client, a growing marketing agency, is looking for a Project Manager to join their Operations team. As a Project Manager, you will lead and optimize client onboarding and offboarding processes to ensure seamless transitions and positive client relationships. You will develop standardized workflows and documentation for lifecycle touchpoints, and collaborate with account teams to identify and resolve operational bottlenecks. Cross-Portfolio Operations Support will be provided, coordinating cross-functional projects, facilitating knowledge sharing, and identifying synergies for operational efficiency. Strategic Project Management responsibilities include developing project plans, tracking key metrics, and implementing process improvements based on data-driven insights. Stakeholder Management involves partnering with leadership, facilitating communication, and presenting project updates.