Vice President, Head of Group Benefits Products

Operating Model & Delivery Leadership:

• Defines and governs Group Benefits value streams, product operating model, and value‑based execution priorities.
• Directly leads a team of Product Managers, holding them accountable for value stream outcomes.
• Aligns with Enterprise IT to coordinate capacity, sequencing, and delivery of key initiatives.

Enterprise Level Strategic Leadership:

• Serve as a principal advisor to the SVP of Employee Benefits on operating model strategy, execution readiness, and transformation sequencing.
• Translate business line strategy into an actionable operations roadmap that aligns people, processes, data, and systems.
• Drive cross‑functional alignment to ensure execution decisions remain anchored to business‑line priorities.

Drive End‑to-End Operating Performance & Readiness:

• Define operating readiness standards, success metrics, and outcome measures for the Group Benefits platform and operating model.
• Establish and govern the end‑to-end operational performance framework, including KPIs, SLAs, quality measures, customer experience indicators, risk controls, and operational resilience standards.
• Drive continuous improvement and operational excellence across all operational units through strong partnership with functional leaders and shared service teams.