Responsibilities:

Build strong, multithreaded relationships with customer stakeholders and lead executive business reviews.
Drive platform adoption and customer engagement through consultative guidance and create tailored success plans.
Monitor usage, identify risks, and execute mitigation strategies to ensure customer value realization.

Qualifications:

Required 3+ years in Customer Success with Enterprise clients, preferably in HR tech or SaaS.
Proven experience managing complex, multi-stakeholder enterprise accounts with diverse organizational structures.
Proficiency with Microsoft Office and CRM tools, with Salesforce, Pendo & Gong experience as a plus.

Perks and Benefits:

Enjoy comprehensive medical, dental, and vision plans with FSA or HSA options.
Save for the future with a 401(k) plan that includes company matching contributions.
Participate in the #Allin Shares Program and receive a competitive salary with growth opportunities.

HR Acuity

HR Acuity is the leading provider of employee relations case management and investigation software. It is a fast-growing, innovative, and mission-driven company that fosters an inclusive, diverse workplace where different perspectives are valued.

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