Customer Experience Operations Specialist

The CX Operations Specialist will support all aspects of Customer Experience (CX) Operations at Ignition. This critical role supports Ignition’s CX team in delivering an outstanding customer experience by managing day-to-day operations while strategically aligning with Ignition’s growth plans. This is a multi-dimensional role and encompasses the full spectrum of CX Operations. You will partner to collaborate with our CX leaders to add operational rigor to our current CX programs, in addition to driving our new Scaled CX initiative which will be powered by our transition to a Product-led Growth (PLG) business model. Success requires technical expertise, communication, change management, and project management skills to drive efficiencies and continuous improvement. The ideal candidate thrives in a collaborative environment, willing to give recommendations on where improvements lie and able to articulate the benefits and impact of decisions being made.