Head of Product, Pulse

Product Strategy & Execution:

• Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization.
• Define and prioritize features that drive member engagement, retention, and clinical outcomes across 4-12 month care journeys.
• Establish clear product metrics, success criteria, and feedback loops to rapidly iterate and improve the member experience.

AI Product Leadership:

• Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value.
• Develop and implement evaluation frameworks (evals) to measure AI model performance, accuracy, safety, and member satisfaction.
• Maintain deep understanding of available AI models (LLMs, fine-tuning approaches) and make strategic decisions about which models to use for which use cases.

Growth:

• Build and execute strategies to drive member activation, and long-term retention in both B2C and B2B2C contexts.
• Design onboarding experiences, engagement loops, and re-engagement strategies optimized for sustained behavior change.
• Analyze member behavior, drop-off points, and engagement patterns to identify opportunities for product improvement.