Job Description
As a Technical Account Manager, you will own and manage a book of 4-5 Premium Support accounts, serving as their primary technical advisor. You will conduct regular health check audits and technical reviews to ensure optimal platform usage. You will also lead and resolve technical escalations for high-touch customers to ensure customer satisfaction and retention. You will guide customers on new product functionality, including AI features and advanced automations. You will channel customer feedback and technical insights to Product and Engineering teams. In addition, you will drive adoption of AI features (Omni, Field Agents) and measure impact on customer workflows.
About Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.