What You'll Be Doing:
- Serve as the connector between product teams, engineers, and end users — triaging requests, resolving issues, and keeping everyone informed
- Handle incoming requests for help or information and respond clearly and quickly
- Create and maintain training materials, step-by-step guides, FAQs, and video tutorials to help users help themselves
What You’ll Bring:
- Experience working between technical and non-technical teams — you know how to translate both ways
- Strong written communication skills and an eye for clear, useful documentation
- Experience creating training materials and self-service resources that people actually use
Requirements:
- Applicants must be authorized to work in the United States.
- In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.
Oddball
Oddball believes that the best products are built when companies understand and value the things they are working on. They value learning and growth and the ability to make a big impact at a small company.