Complaints Advisor

As a Complaints Advisor, you will investigate complex cases while making customers happy. You'll provide the best customer experience when handling customer’s complaints in writing and over the phone. You must support Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problems, whilst helping to cultivate and maintain a unique and customer-centric culture. You should be an experienced regulated complaint handler, ideally within the banking sector with experience of written final responses. Candidates should be resilient and confident dealing with customers' problems over the phone, via email or chat. In addition to this, candidates must be adaptable to change, and comfortable working to targets and deadlines with a keen eye for detail.