Staff/Principal Service Designer (Defense & Security)

What you’ll do:

• Lead strategy and planning to define service design engagements
• Iteratively conduct the core of activities of service design — research, ideation, prototyping, and implementation — as part of a multidisciplinary, lean-agile team
• Understand people and their behavior in relation to a service through research planning, data collection, then synthesize research data through visualization and analysis

Minimum qualifications:

• Can take a systems thinking approach to changing how elements of an organization interact and influence one another
• Ability to plan, synthesize, and present research
• Ability to identify the best opportunities for service improvement through ideation and experimentation activities

Benefits:

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period