Lead strategy and planning to define service design engagements
Iteratively conduct the core of activities of service design — research, ideation, prototyping, and implementation — as part of a multidisciplinary, lean-agile team
Understand people and their behavior in relation to a service through research planning, data collection, then synthesize research data through visualization and analysis
Work alongside product managers, engineers, and other practitioners making critical decisions about product strategy.
Plan and conduct research to inform strategic product and design direction.
Create simple and elegant user interfaces and/or evolve existing visual systems with clear rationale.
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. They are at the forefront of a civic movement to reinvent how all levels of government serve families and patients in today's digital world.
Improve end-to-end journey for staff and technical users.
Apply systems thinking and service design methodology to complex operational challenges.
Act as the strategic user advocate, making informed, high-impact recommendations.
The National Geographic Society illuminates and protects the wonder of our world through science, exploration, education, and storytelling. They embrace each person’s identity, experiences, and abilities, and they commit to cultivating an environment where everyone benefits from opportunity, mutual respect and a sense of belonging.
Develop research plans in alignment with the strategic context of the project
Apply a mix of quantitative and qualitative user research techniques to gain a greater understanding of user needs
Clearly communicate research findings with internal and external collaborators
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We are at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.
Maintain and evolve living journey maps and service blueprints.
Facilitate journey-based working groups to align cross-functional teams.
Partner with product squads on high-impact initiatives.
Apollo.io is the leading go-to-market solution for revenue teams. They are trusted by over 500,000 companies, from startups to enterprises, and have raised approximately $250 million to date and valued at $1.6 billion, with a focus on customer-obsessed, data-driven, and human-centered design.