Service Team Coordinator

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiry, and other patient sales and service call interactions. This position must always provide excellent customer service, approaching every interaction with patients as an opportunity to support better health and assist key business functions of the department and medical centers. This is a remote position and is responsible for supporting initiatives and medical centers for all ChenMed family of companies. Service Team Coordinators will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service. Ensures a high level of customer service while working in a fast-paced structured call center environment. Makes appropriate and timely decisions according to department standards, procedures and policies. Documents interactions using web-based technology. Interacts and collaborates with employees of varying levels across multiple departments.