Senior Technical Support Engineer

Alloy Automation is looking for a Senior Technical Support Engineer to act as a frontline engineer diagnosing, debugging, and solving complex issues related to the platform and integrations. The engineer will identify systemic issues before they become customer-facing problems by monitoring usage trends and system health. They will work side-by-side with Engineering and Product teams to identify root causes and ensure we’re solving the right problems. The engineer will triage bugs, create detailed reproduction cases, and collaborate closely with engineering to deliver high-quality fixes. They also channel feedback from the field into tangible feature requests and product improvements that shape the roadmap. The engineer will serve as the bridge between technical teams and customers, translating complex issues into simple, actionable updates for both technical and non-technical stakeholders Develop internal and external documentation, FAQs, playbooks, and troubleshooting guides to elevate the entire support process.