Customer Success Manager/Senior Customer Success Manager (West)

This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle. Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives. Act as a program manager throughout the entire customer journey including professional services engagements. Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion. Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell. Serve as a technical bridge between stakeholders at all levels, translating complex product capabilities into strategic value for C-suite executives while providing hands-on technical guidance to end users and implementation teams.