Senior ServiceNow ITSM Developer

Role Overview:

• Lead architecture, design, and development of ServiceNow ITSM solutions, including advanced customizations and integrations.
• Establish development standards, mentor developers, and drive platform innovation and optimization.
• Translate business requirements into secure, scalable solutions, and present recommendations to stakeholders.

Key Responsibilities:

• Architect and implement integrations using IntegrationHub, REST, SOAP, and custom web services.
• Design and automate workflows, including Incident, Problem, Change, and Request Management, using Flow Designer and subflows.
• Develop reports, dashboards, and Performance Analytics content to monitor service delivery and compliance.

Requirements:

• 10+ years of ServiceNow experience, with CSA and CIS-ITSM certifications required; ITIL 4 preferred.
• Strong proficiency in JavaScript, Service Catalog, and platform security (ACLs, roles, data policies).
• Experience with source control, deployment processes, and platform governance.

Additional Details:

• Active Secret clearance required to start.
• Willingness to travel up to 10% within the continental US.
• Full-time remote role, with salary range $90,300–$189,600 USD annually.