Operations Analyst, Business Systems

As a Operations Analyst, Business Systems at Reserv, you will be defining our growth potential for years to come. Reserv will be depending on you to lead the implementation and management of our claims management system, Snapsheet. You will be responsible for building out system workflows, managing all data, and implementing new system processes. Lead process improvement initiatives and collaborate with stakeholders to define and build adjuster workflows within claims systems. Ensure all systems are properly documented and maintained, including developing and updating technical documentation, and operational procedures. Configure claims systems and Salesforce processes/flows to support new accounts and operational needs. Manage user access, build permission sets, and resolve system-related issues. Provide training and support to end-users, including developing training materials and conducting training sessions. Support engineering teams on system builds and partner with individual contributors and leaders across the organization. Onboard new accounts onto relevant systems. Source/manage systems vendors based on new claims team initiatives.