Director - Technical Customer Success - Panel Extracts

We are seeking a technically adept customer success professional to support NielsenIQ’s Consumer Panel Data Extracts and Data Feed Practice. This role will own the client relationship of all active aggregated and disaggregated consumer panel data feed / extract customers. NielsenIQ delivers panel extracts across (3) unique panels assets within North America. This is a client facing role, with the goal of maximizing client health, creating success stories / ROI case studies, and leading the renewal process—not a commission-based position, but accountable for client health and a successful renewal. Primary Objective: Own the client relationship of active panel extract clients with the goal of improving client health and leading a successful renewal. Core Responsibilities: Lead / manage the client relationship. Create ROI / success stories with each client at least once per year. Lead the renewal for all subscription clients and recommend upgrade options. Responsible for overall client health.