Job Description
Platform Ownership:
-Lead full implementation, configuration, and ongoing governance of Gainsight for US customer engagement.
-Own all modules including Journey Orchestrator, Rules Engine, Data Designer, Scorecards, Playbooks, Success Plans, and Cockpit.
-Ensure high-quality data synchronization across Salesforce, Freshdesk, Snowflake, PowerBI, and product telemetry.
Digital Engagement and Agentic Transformation:
-Design and execute digital journeys that support onboarding, adoption, usage resilience, and renewal readiness for US customers.
-Build agentic, signal-driven workflows that proactively notify teams and guide automated actions.
-Create scalable, repeatable templates and playbooks that reduce manual effort while improving customer outcomes.
Operational Analytics and Intelligence:
-Build and manage operational dashboards used by US leadership for GRR forecasting, product adoption, supplier progress, and risk indicators.
-Simplify large data sets into actionable intelligence that informs account strategy, supplier engagement, and CSM prioritization.
-Collaborate with US and India teams across Digital Engagement, Supplier Success, Support, and Academy.
About Resilinc
Resilinc is pioneering intelligent, autonomous systems that will define the future of supply chains, helping global enterprises predict disruptions and assess impact, trusted by marquee clients.