Remote Business analysis Jobs • Gainsight

Samsara's Customer Success Operations team builds the systems and processes that power the customer journey from onboarding to renewal. As a Systems Analyst & Administrator, you’ll play a critical role in delivering scalable, reliable technology that helps our global Customer Success organization provide an exceptional customer experience. You’ll own Gainsight administration and collaborate across our broader post-sales tech stack. This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

The CS Ops Analyst will partner with our Customer Success (CS) organization to drive the effectiveness and efficiency of CS. The CS Ops Analyst will define and execute against our strategic priorities. This role will build a foundation of data accessibility for our Customer Success Management (CSM) team and drive reporting across our broader CS org.