Sr Systems Analyst - Customer Success

Samsara's Customer Success Operations team builds the systems and processes that power the customer journey—from onboarding to renewal. As a Systems Analyst & Administrator – Customer Success, you’ll play a critical role in delivering scalable, reliable technology that helps our global Customer Success organization provide an exceptional customer experience. This role is both hands-on and strategic. You’ll own Gainsight administration and collaborate across our broader post-sales tech stack—including Certinia (FinancialForce), Salesforce, Gong, and Matik—to design and maintain the systems that drive efficiency, insight, and growth. Beyond execution, you’ll apply critical thinking to ensure every build aligns to broader Customer Success objectives, balancing immediate delivery needs with long-term architecture and process scalability. You’ll thrive here if you love combining system expertise, structured delivery, and collaborative problem-solving to make the customer experience better every day. This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.