Job Description
This role requires a strong technical background in Unified Communications (UC), with a particular focus on Microsoft Teams at an Administrator level. The ideal candidate will have experience configuring, troubleshooting, and supporting Microsoft Teams, Omni-channel environments, and Contact Centre systems within a broader UC framework. The role also requires the ability to work both collaboratively and independently to ensure the smooth and reliable operation of all UC systems.
Responsibilities include providing technical support to partners, collaborating with the engineering team, and assisting with pre-sales planning and implementation. The role requires attaining a high level of understanding of SASBOSS and other products, providing technical support for UC platform products and services, and supporting the Projects Board by designing call flows and call center configurations.
The candidate should be proficient in the TAC ticketing system, maintain SLA's, identify recurring incidents, and contribute to the Partner Resource Centre. The successful candidate will have 2-4 years of experience, preferably in the Australian telecommunications industry, a strong understanding of Unified Communications systems, and experience administering Microsoft Teams.