Therapist Success Manager

Elevate your career with Luna Care Physical Therapy as our Therapist Success Manager. Lead a team dedicated to improving the success and satisfaction of over 3,000 Physical Therapists nationwide. Your mission: optimize technology, enhance therapist retention, and increase capacity. Drive innovation to keep Luna Care at the industry forefront. Your efforts will be crucial to our therapists' growth and success on our platform. Lead and manage a team of therapist success representatives, providing guidance, support, and mentorship. Conduct regular 1:1 meetings with team members for performance discussions, feedback, and developmental opportunities. Develop and execute a strategic plan for therapist success, aligning with the company's mission and objectives. Anticipate industry trends to position Luna Care as an industry leader, fostering excellence and innovation. Drive the integration and optimization of Luna's technology for enhanced patient care and user experience. Enhance Physical Therapist retention rates and optimize treatment capacity through targeted initiatives. Oversee the establishment and maintenance of strategic Physical Therapist partnerships. Utilize analytics to assess therapist and team performance, making data-driven decisions. Collaborate with cross-functional teams for innovation and addressing evolving needs. Act as a departmental representative, handling critical situations and ensuring continuity. Develop and execute onboarding processes for new providers. Manage relationships with all platform providers, ensuring strong partnerships and effective communication. Identify and propose solutions to improve processes, workflows, and systems. Monitor KPIs and metrics to evaluate team and individual performance, ensuring goal achievement. Stay informed on industry trends and best practices, implementing strategies to optimize team performance.