Manager, Business Operations – New Markets & Integration

Lead and manage the successful execution of new market launches, including the coordination of facilities, compliance, IT, operations, clinical, tech, and marketing efforts. Develop and refine operational playbooks and processes for new market entries, ensuring scalable and repeatable launch execution. Support opportunity exploration, pipeline management, KPI, and financial analysis related to new market opportunities. Partner with the Director, Business Operations to manage due diligence workstreams (from an operational perspective) and conditions of closing for M&A and acqui-hire activities, including coordinating HR, credentialing, and other pre-close workstreams. Lead "Go-Market-Live" (GM) / integration launch activities for acquired/merged entities, coordinating all operational and support functions (facilities, compliance, IT, ops, clinical, tech, marketing). Drive post-close integration efforts, including recruiting, aligning practice operations, clinical operations, and tech stacks. Drive continuous process improvement initiatives for new market launch and integration activities, identifying and implementing efficiencies. Champion data-driven decision-making within the launch and integration processes by developing/tracking key performance indicators and reporting mechanisms. Collaborate with clinical operations, practice operations, and product teams to ensure new market/integration processes align with and support optimal patient journeys and service delivery standards. As capacity allows, support or lead ad-hoc business operations projects, acting as an internal consultant to drive process improvements, support cross-functional initiatives, and contribute to data-driven decision-making across various operational areas. Develop and maintain detailed project plans for all new market and integration initiatives. Provide robust cross-functional management, coordinating with internal teams and external stakeholders. Support coordinating cross-functional due diligence for M&A activities, focusing on operational aspects.