Team Leadership and Operations:
- Lead and coach a team of Sales Operations Support Specialists to support Account Executives with quotes, orders, and post-sales activities.
- Distribute service requests efficiently, manage time-off coverage, and ensure accurate order booking and month-end processes.
Process and Performance Management:
- Proactively review aging requests for SLA compliance and address initial escalation requests from sales, pre-sales, and finance teams.
- Direct out-of-scope requests to appropriate teams and assist in change management for business process improvements.
Industry Engagement and Strategic Contribution:
- Attend internal and external meetings and online partner training sessions to understand the industry environment.
- Continually seek ways to maximize efficiency and better meet client needs through process optimization recommendations.
NRI North America
NRI North America is a technology services provider working with large, sophisticated clients throughout North America. The company fosters a highly collaborative, results-oriented team atmosphere in a dynamic and positive environment that encourages skill development and impactful contributions.