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Problem Solving:

  • Analyze calculations and investigate bugs to find solutions in unfamiliar territory.
  • Ensure software is built and supported effectively for clients and developers.

Client Support:

  • Act as a subject matter expert for customer questions, problems, or suggestions.
  • Handle both major and minor issues, emphasizing the SaaS commitment.

Prioritization and Specifications:

  • Prioritize software changes using a ticketing system for functionality requests and bug fixes.
  • Convey technical specifications to developers, detailing button actions, page layouts, and file transfers.

Testing and Implementation:

  • Test completed changes in a beta environment to verify correct functionality.
  • Coordinate with new clients to configure software and act as a consultant for business processes.

Grant Street Group

Grant Street Group provides cloud-based SaaS software applications to public sector clients, specializing in tools like tax processing and electronic payments to improve government operations. The company fosters a technology-rich, collaborative environment that supports both on-site and remote work, rewarding teamwork, professional excellence, and individual responsibility among a team of exceptional professionals.

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