Design and implement the complete enterprise client engagement strategy, establishing key performance metrics and success criteria.
Lead the onboarding and pilot phases for strategic accounts, ensuring a smooth transition and early value delivery.

Client & Relationship Management:

Serve as the primary point of contact for executive stakeholders, building trusted advisor relationships to understand and advocate for their business goals.

– Proactively manage account health, identifying expansion opportunities and mitigating churn risk through data-driven insights.

Playbook & Process Development:

Create scalable frameworks, documentation, and training materials for the engagement function to support future team growth.
Collaborate with product, sales, and marketing teams to relay client feedback and influence the product roadmap.

Scrunch

Scrunch is a technology company that helps businesses manage influencer and content marketing. It is a growing startup focused on building a collaborative and driven company culture for remote teams.

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