Job Description
Working as a Technical Support Engineer, you will provide high-quality Level 2 technical support via email, chat, and video calls. Diagnose and troubleshoot advanced technical issues, especially those involving SSO, APIs, and external integrations. Reproduce client-reported bugs, document reproduction steps, and escalate to engineering when needed. You will also review HAR files, browser logs, and application data to investigate platform behavior and contribute to internal knowledge resources and improve tooling/process documentation. Collaborate with cross-functional partners to identify recurring issues and improve client outcomes. Stay up-to-date on product updates, internal tools, and support best practices, and participate in regular knowledge-sharing and team syncs to align across global support.
About Degreed
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