In this role, you will handle advanced technical escalations, monitor system health, and support software releases as a Senior Support Engineer. As an Escalation Manager, you will manage and resolve high-priority technical issues, improving escalation processes and leading RCA investigations.

Be an early member of our growing Technical Incident Response team to help Chime improve our readiness, response and drive organizational change from incidents. Participate in a First Responder Program providing Incident Coordinator skills when on call and lead our Learning From Incidents / Incident Review program.