German Customer Service (Remote)

We are seeking a dedicated Customer Service Representative to join our team, focusing on the Automotive Aftermarket sector, specifically for Bosch vehicle repair workshops in the German market. Bosch Automotive Aftermarket is a division of Bosch Global, providing a comprehensive range of spare parts, diagnostic and repair shop equipment, and services to independent workshops and repair shops worldwide for passenger cars and commercial vehicles. Our extensive product offerings include automotive batteries, braking parts, diesel and gasoline components, filtration systems, sensors, spark plugs, and wiper blades. Additionally, Bosch supports independent workshops with modern diagnostic solutions, training, and information services, including a franchise network known as Bosch Auto Service. In this role, you will provide exceptional customer support to both end-users and workshop professionals, ensuring they have the information and assistance they need to utilize our services effectively. Key Responsibilities: Respond to general customer inquiries from end-users seeking information about nearby workshops, opening hours, and assistance with scheduling and modifying service appointments. Assist workshop professionals with questions regarding the appointment system, updating their availability in the Bosch system, reporting closure days, and addressing general service issues. Provide support for the new "WOM Connect" (Workshop Management Tool). Ensure high-quality support for workshops, serving as a reliable point of contact for inquiries. Guide customers through the escalation process for second-level inquiries, keeping them informed about the next steps. Handle calls related to vehicle renting services, including contracts, coverage, and incidents.