Technical Support Specialist

Success is a journey. Every customer’s path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless. For this opportunity, you are expected to provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow. Contribute to various initiatives that enhance the customer experience based on evolving needs. Help make the Kodee AI Assistant even smarter and more helpful so customers get faster, clearer, and better support. Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively. Look for smarter, faster, and simpler ways to deliver even better customer experiences. This is an opportunity that involves rotation-based timelines that may include some weekend days. As this collaboration is 100% remote, a workspace with reliable high-speed internet is essential to provide services effectively. You’ll have ongoing access to learning resources and professional development opportunities (Reforge, Scribd, digital libraries) to strengthen your expertise and keep expanding your skill set. You may be eligible for a home office support allowance to help create an efficient workspace.You can take agreed suspension days for rest or recovery, ensuring a healthy balance while continuing to deliver top-quality service. Participate in community initiatives that promote wellness, hobbies, and shared interests. Celebrate milestones through Hostinger’s virtual gatherings, community events, and recognition moments for achievements such as weddings, graduations, or other personal celebrations.