Customer Service Representative

Responsible for providing TruBridge Contact Center Support to clients Early Out Service patients. Essential Functions: Consistently meeting production standards for inbound and outbound calls and quality assurance standards. Maintains quality customer service by following company policies and procedures. Updates job knowledge and gains proficient knowledge of services and information systems. Protects customer information by keeping all information confidential. Processes paperwork and documentation. Effectively communicates with callers to resolve accounts by assisting with medical billing questions, financial assistance programs, payment plans and processing payments while maintaining a professional level of customer service. Schedules call backs as needed. Assist with additional tasks as assigned.