Job Description
As our EMEA Technical Support Manager , you’ll lead with empathy, develop great people, and help scale an inclusive, world-class support organization. You’ll report to the Head of Support and manage a team of EMEA -based Technical Support Engineers (TSEs) working across diverse customer challenges and technologies. You’re someone who values people as much as process. You bring clarity, remove obstacles, and create space for others to thrive. You recognize that technical excellence and belonging go hand in hand—and you're excited to grow a team where everyone has the opportunity to succeed, learn, and contribute. Support our customers' success by ensuring timely, high-quality responses and stepping in directly for ticket assistance and complex escalations when needed, especially within region.Define and track key support metrics to drive team performance, quality, and customer satisfaction. Evolve support workflows and documentation systems to improve consistency, scale, and engineer effectiveness.
About LaunchDarkly
LaunchDarkly is a growing software company with a bold mission, carried out by a diverse team of employees.