Director, Payments Operations

Position Summary:

• The Director of Payments Operations leads the end-to-end Payments function with oversight of managers.
• Ensures payments are executed accurately, on time, and compliant with deal requirements and bank cutoffs.
• Partners with cross-functional teams to improve scalability and customer experience.

Primary Responsibilities:

• Owns daily payment operations, including payment file release governance and SLA adherence.
• Oversees exception management for returned, delayed, or failed payments.
• Ensures reconciliation governance and drives continuous improvement through technology.

Required Qualifications & Skills:

• Bachelor's degree in finance, accounting, economics, or operations required.
• FINRA-licensed Series 99 Operations Professional.
• 5+ years of banking or payments experience and 3+ years of people management.

Desired Characteristics:

• High ownership mindset with ability to set direction and drive execution.
• Strong attention to detail balanced with process scalability.
• Collaborative communicator calm under pressure with continuous improvement orientation.