Job Description
Lead voice and digital AI Self-Service solutions for large, multi-location contact centers, designing, developing, and implementing AI self-service applications with Google CCAI. Interface with clients, lead design decisions and drive towards defining solution requirements and technical design, serving as a project lead for the Google Delivery practice for assigned Google CCAI projects, collaborating with project team members to provide input to conversation design specifications.
Integrate backend systems using web services, databases, and reporting, while performing Unit Testing of developed code and assisting with System and Functional Testing. The role requires 8+ years of architecture and design experience overall, 4+ years of experience with Google Dialog Flow ES/CX, and 2+ years of technical on-hands experience with Google Cloud CCAI.
About TTEC Digital
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process.