Technical Support Specialist

The Technical Support Specialist plays a key role in delivering a seamless support experience by providing tier 2 troubleshooting and issue resolution for clients and applicants. This role focuses on diagnosing technical challenges, improving support processes, and enhancing the efficiency of Certn’s support operations. The Specialist also helps maintain and optimize support systems and workflows to ensure scalability and continuous improvement. Technical Support responsibilities include resolving complex product or service issues, staying current on product updates, and investigating issues using internal tools. Support responsibilities involve handling frontline support and mentoring team members. Operational Excellence, Collaboration & Continuous Improvement involve documenting processes and supporting tooling changes. The position is a 12-month fixed-term contract with possibility of extension.