Customer Support Specialist

As a Customer Support Specialist at Mangomint, you will troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls. You will also constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support, collaborate with different teams to identify and resolve technical issues reported by customers, document and share frequent customer issues and solutions. You will provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention, and work Monday-Friday, 9 am-6 pm MST.