Senior ServiceNow ITSM+CSM Architect

This role involves architecture and solution design, stakeholder collaboration, implementation oversight, governance and best practices, integrations and automation, knowledge and mentorship, and reporting and dashboards. Key responsibilities include designing scalable architecture for ITSM and CSM implementations, translating business requirements into solutions, defining data models, integrations, workflows, and UI experiences. Collaboration with stakeholders to gather requirements and align ServiceNow capabilities is crucial. Leading technical implementations across ITSM and CSM, ensuring alignment with defined architecture and standards, and providing oversight on ServiceNow configuration, customization, and integrations are essential. The role also involves defining and enforcing coding standards, platform security, and governance guidelines. Staying updated with new ServiceNow releases and ensuring roadmap alignment are necessary. The role also requires designing custom and out-of-the-box performance analytics, reports, and dashboards for IT and customer service operations.