This position requires designing end-to-end scalable, secure, and high-performing architecture for ITSM and CSM implementations, translating business requirements into well-architected solutions aligned with ServiceNow best practices. Responsibilities include defining data models, integrations, workflows, UI experiences, stakeholder collaboration, implementation oversight, governance, best practices, and mentorship. The candidate must be based in the USA.
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Their role is to support the development team by providing guidelines, monitoring quality and developing complex requirements. The tech lead will be working with Architects, Developers and Product Owners distributed across Europe and India. The tech lead is a key role, supporting its team that is composed of junior and senior developers, advising the POs and overlooking the technical delivery of the team. We are looking for a very “hands-on” profile who can develop in full autonomy and help peers in complex topics and/or to avoid delivery delays.
$14,400–$15,600
USD/year
Collaborate with cross-functional teams to translate business needs to technical implementation. Hands on experience with ServiceNow configurations and script based ServiceNow components. Hands on experience with ServiceNow Workflows and customisations and UI Builder. Knowledge of ServiceNow development best practices and platform administration.