Senior Engagement Manager Canada - Remote Public Cloud

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. They will develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. They will manage customers, aligning business objectives with coordinated service deliveries, and ensure that the customers maximize the value they are seeing from their investment. They will create monthly and quarterly business reports to customers that demonstrate the ongoing value that the services provide. They will also collaborate with cloud engineers on ongoing backlog grooming and lead the root cause analysis effort with the delivery team when issues within a customer engagement arise.