Client Success Specialist

LifeLabs Learning is seeking a Client Success Specialist to join its team. As a Client Success Specialist, you will lead client rollouts, onboarding and training, and ensure successful adoption of our products. You’ll be responsible for a portfolio of clients, in partnership with the Sales team, focused on our Enterprise and strategic accounts. You’ll build strong relationships, resolve challenges, track key performance metrics, and drive continuous improvement through data analysis and cross-functional collaboration. You will plan and execute rollouts by developing detailed rollout plans, including timelines, resources, and communication strategies. The role involves onboarding new, returning and rebooking clients, providing training on the product, the platform and ensuring successful adoption. You will identify and resolve issues, escalate complex problems, and ensure timely resolution.