Key Account Manager

Responsibilities:

• Build trust and become the primary point of contact for stakeholders in Fortune 1000 accounts.
• Map client event calendars and proactively position services for every opportunity.
• Coordinate sales, creative, and production teams through deal cycles.
• Conduct regular business reviews to communicate value and align on priorities.
• Maintain CRM hygiene for pipeline, notes, and forecasts.

Qualifications:

• 4+ years in account management, client success, or B2B sales, preferably at an event agency.
• Track record of retaining and growing complex enterprise accounts.
• Experience taking over accounts from sales reps and becoming the client's trusted partner.
• Comfort navigating multi-stakeholder environments and earning credibility with executives.
• CRM fluency required (NetSuite, Salesforce, HubSpot).

Impact Timeline:

• Within 1 month: Introduce portfolio, build stakeholder maps, audit pipelines.
• Within 3 months: Lead strategic touchpoints, document expansion opportunities, establish team rhythms.
• Within 6 months: Maintain strong retention, close expansion business, become clients' first call.