Job Description
As part of the Engine team, take charge of crafting and executing innovative strategies to streamline and automate customer support workflows, aiming to reduce case backlog and improve resolution times, ensuring Engine delivers exceptional service. You will also be collaborating with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience. This role involves leading the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization, as well as providing exceptional support and actionable insights to internal teams.
About Engine
Engine is revolutionizing work travel with a modern travel platform that transforms how businesses and their teams experience travel.